FAQ

General and Finance Questions

Do you support 911/e911 ?

We use e911 (Enhanced 911) and are 100% compliant with FCC and CRTC and cover 100% of USA/Canada.

What payment types are accepted?

We accept PayPal, Moneybookers, Wire Transfers, Credit Cards, Cheque, Cash

Do you have DIDs ?

At the moment, we have DID numbers available for USA in 49 states and 4 provinces of Canada. We also have USA toll free numbers. We have international DIDs available in 30 countries.

What's the difference between your value and premium route for USA/Canada.?

Value is the greatest price we could find for Canada and USA. Our value rate is of the best quality we could find and targeted at end users who are looking for the best prices.

Premium rate for both USA and Canada  is routed through established and renowned tier-1 carriers always delivering the same level of quality, at a price that is a little higher than our value option. This price is intended to end-users with critical business calls or users who are willing to pay a little more for assured quality, but still less than other US48 tier-1 providers.

Can I check call details online?

Yes, you can access your Call Details report online. It is updated every 60 seconds.

How do I know if a rate has changed?

If we need to change rates on some destination, including raising or lowering a price, these changes are made on the 2nd day of each month.

What are the billing increments?

USA and Canada: 6 seconds initial, 6 seconds increment
Mexico: 60 seconds initial, 60 seconds increment
World: 6 seconds initial, 6 seconds increment

What does billing increment mean?

It's the way we calculate our rates in order to bill your calls. For example, if you call USA for 10 seconds, you will be charged for 12 seconds (2 x 6 seconds since this is a 6 seconds increment call) of a minute, not the whole minute.

Do you accept predictive dialer call center traffic? (Dialer/Telemarketing)

We do not accept dialer traffic at this time.

Do you accept inbound call center traffic?

Yes.

Technical

Do you pass callerid?

On our premium route, All US/Canada destinations will receive proper callerid. On the value route, we can not guarantee callerid will pass 100% of the time but it should in most cases.

How should I dial calls?

For your convenience, we support 3 standards. 011 Prefix, 00 Prefix and direct country code. For example, to call to UK you can use 01144+number, 0044+number or 44+number. To call to USA you can use 1+Area Code+Number or 001+Area code+number.

Do you offer termination in every country?

Yes we do provide termination in every country. If you were to experiment some problems with a particular destination, let us know and we'll make everything possible to fix the problem.

What are the supported codecs?

G.711 (μ-law / pcmu) , G.729 and GSM.

Support

In what language can you support me?

English, Spanish and Italian by phone and email.

What are the support hours?

Our support hours by phone are from 11am to 7pm GMT (Greenwich mean time). However, we do have staff attending your email requests beyond these support hours.

Do you have a phone number?

Yes we do. +1 310 388 6889 (English/Spanish/Italian) or  +1 562 435 0265 (Spanish)

I've a problem with my device/line, can you help?

We always do our possible to have you up and running. Customer support is an important part of our philosophy. We'll do the best to help you.

Do you offer consulting for custom solutions?

Yes we do.